Return Policy.

At Studio by Charlotte all items are carefully inspected to a high standard prior to dispatch and

wrapped by Charlotte herself to ensure you receive your new pieces in the most perfect condition 

We hope you absolutely love your new Studio by Charlotte piece(s)

but if for any reason your order is unsuitable we offer an exchange or refund within 14 days from the date

your parcel was dispatched to you as long as your item(s) is returned in the same condition you received it in.

Items must have not have been worn, altered or washed and still fitted with All tags, security ribbon, ribbon, dustbags and boxes.

Items that have been worn, altered or washed unfortunately will not be accepted and will be sent back to the customer. 

To start your exchange or refund please contact us either via email studiobycharlotte@outlook.com

or alternatively fill out of the the form below and we will provide you on how and where to send your package.

Items sent back to us without first requesting an exchange or refund will not be accepted. 

Thanks for submitting!

PLEASE NOTE 

We do not offer free returns and so the original and return delivery fee are not covered by Studio by Charlotte

we kindly ask you use a tracked and signed for method and retain your tracking number

All items remain the responsibility of the customer until they are received by Studio by Charlotte

Items which are outside of our 14 day return policy are non-returnable

Pierced jewellery and hair accessories are non-returnable due to hygiene reasons

SALE ITEMS

 

All sale / promotional events - items are non-refundable and instead offer an exchange only 

Excluding our newsletter welcome promo code

EXCHANGES

If you require an exchange please state the full details on both your request email and your return note

which can be found within your package

Please make sure you return this back inside your package prior to sending to us

All exchanges are subject to current stock levels

REFUNDS

Once your package has been received back by us and has been approved,

refunds will be credited back to the original payment method minus the shipping costs.

Refunds are processed as soon as possible after they have been received back by us

and you will receive confirmation immediately, however please allow

5-7 working days for any refunds to appear back on your original payment method.

Please be aware we have no control over your banks processing times which can vary.

 

 

 

 

Please contact us at studiobycharlotte@outlook.com if you have any further queries