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Delivery.

IMPORTANT NOTICE
My heart is so full of love with all your kindness, patience and love since having my baby, so thank you!
This is just a little notice and a gentle reminder that I am a full time mummy until my son is a bit older where he'll then start nursery.
Therefore I kindly ask to please bear with us as unlike normal orders may
 take a little longer to be dispatched.
For all information please see below. 
Thank you so much for your continued support and understanding!
with love, Charlotte x

UK Delivery

Please bear in mind dispatch may take a little longer than usual, 

I will do my upmost to dispatch as soon as possible.

Once dispatched the postal timeframe below applies.

UK Standard Delivery - £5

48 hour tracked & traced

Items will be sent via The Royal Mail

Signature required

Tracking will be provided within your dispatch email

2 - 3 business days (aimed delivery)

Delivery times are estimates and start from the date of dispatch

Please Note: orders placed over weekends will be posted out on a Monday

 

 

 

Express Delivery - £10

24 hour tracked & traced

Items will be sent via The Royal Mail

Signature required

Tracking will be provided within your dispatch email

1 - 2 business days (aimed delivery)

Delivery times are estimates and start from the date of dispatch

Please Note: orders placed over weekends will be posted out on a Monday

Complimentary Delivery

All UK orders £250 +

will be sent Standard Delivery 

International Delivery

DHL EXPRESS

Europe Zone 1 )

 

£38

Ireland, France, Germany, Belgium, Netherlands, Guernsey, Jersey, Monaco, Luxembourg

Items will be sent via DHL Express

Tracking will be provided within your dispatch email

1 - 3 business days

Delivery times are estimates and start from the date of dispatch

 

Europe ( Zone 2 )

 

£40

Portugal, Spain, Denmark, Sweden, Austria, Greece, Italy, Switzerland, Hungary +

Items will be sent via DHL Express

Tracking will be provided within your dispatch email

2 - 4 business days

Delivery times are estimates and start from the date of dispatch

 

USA

 

£45

Items will be sent via DHL Express

Tracking will be provided within your dispatch email

2 - 3 business days

Delivery times are estimates and start from the date of dispatch

Canada

 

£45

Items will be sent via DHL Express

Tracking will be provided within your dispatch email

2 - 4 business days

Delivery times are estimates and start from the date of dispatch

Australia

 

£45

Items will be sent via DHL Express

Tracking will be provided within your dispatch email

4 - 6 business days

Delivery times are estimates and start from the date of dispatch

 

 

Rest of World

 

£50

Items will be sent via DHL Express

Tracking will be provided within your dispatch email

2 - 6 business days

Delivery times are estimates and start from the date of dispatch

 

 

PLEASE NOTE

 

International deliveries can take longer than expected due to unforeseen circumstances beyond our control

 

 

 

CUSTOMS AND DUTIES

Post Brexit - All international deliveries are sent on a DAP basis, this means you as the buyer are responsible for any customs clearance charges, import duties, VAT and tariffs imposed by your country for importing consumer goods. You as the buyer are charged once the parcel reaches its destination country and these charges must be paid by the recipient of the parcel. We do not collect this beforehand and unfortunately are unable to provide an estimate of the cost as charges vary around the world. However, you may want to contact your local customs office for further information. Please take this into consideration when placing your order, if custom fees and charges are refused at the time of delivery your order will be returned to us as the sender. Unfortunately you will not receive a refund for any incurred handling along with the original and return shipping costs.

 

 

UNDELIVERABLE PARCEL(S)

If you're unable to take delivery of your parcel from the courier/postal service then a delivery card will be left for you to arrange redelivery / collection. Your parcel(s) will be held for a defined period of time (varies per company) if uncollected parcel(s) exceed this limit, they will be returned to us as the sender. Unfortunately you will not receive a refund for any incurred handling along with the original and return shipping costs.

 

 

ALL DELIVERIES

Delivery times are estimates

and start from the date of dispatch

 

Please note we do not dispatch on

Weekends or Bank Holidays

Weekend Delivery - All orders placed over weekends will be posted out on a Monday

We cannot deliver to PO Box addresses or On-Forwarding agencies - orders to these may be subject to cancellation. 

A signature will be required upon receipt. If you're not around to take delivery of your parcel, The Royal Mail / DHL Express courier will leave a note with further instructions for you to follow to arrange redelivery / collection at a time that suits you. Please do not refuse delivery, refused deliveries unfortunately will incur the cost of the original delivery and return cost. Studio by Charlotte do not accept liability for any delivery instructions issued to the delivery company by the customer. We recommend you use a delivery address where there will be someone to receive and sign for the delivery. If you leave instructions requesting a parcel to be left in a different location such as a "safe place" we cannot accept responsibility if you fail to receive your parcel.

When placing your order please ensure that you give your correct address for delivery since we cannot be held responsible for an incorrect address given at the checkout.

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