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PRIVACY POLICY

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1.INTRODUCTION

 

This Privacy Policy describes how Studio by Charlotte Limited collects, uses, and protects your personal information when you visit or make a purchase from studiobycharlotte.com. We are committed to protecting your privacy and handling your personal data with care in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. ​Studio By Charlotte Limited is a company registered in England and Wales under registration number 16746479 with a registered address at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ. Your privacy is extremely important to us. If you have any questions or suggestions about data or privacy, please do not hesitate to contact us at hello@studiobycharlotte.com.

 

2. HOW AND WHEN WE COLLECT PERSONAL INFORMATION FROM OR ABOUT YOU

 

We collect and process personal information when you:

 

Visit or browse our website

Place an order for our products

Create an account (if available)

Subscribe to email marketing

Contact us by email or through the site

 

3. WHAT PERSONAL INFORMATION WE COLLECT ABOUT YOU

 

We may collect and process the following personal information about you:

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a) Information You Provide to Us:

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Full name

Billing and delivery address

Email address

Telephone number

Order and transaction details

Account login details (if applicable)

Communications with us

Payment details: Payments are processed securely through Wix-supported third-party payment providers. We do not store or have access to full payment card details.

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b) Information Collected Automatically:

 

IP address

Browser type and device information

Time zone and approximate location

Pages visited and interactions with the Site

Cookies and similar tracking technologies

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4. HOW WE USE YOUR PERSONAL INFORMATION

 

We use your personal information to:

 

Process and fulfil orders, including international deliveries

Manage payments, returns, and refunds

Communicate with you about your orders

Provide customer support

Improve and optimise our website

Send marketing communications (where consent is given)

Detect and prevent fraud

Comply with legal, accounting, and tax obligations

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5. LEGAL BASES FOR PROCESSING YOUR PERSONAL INFORMATION:

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We only process personal information where we have a legal basis to do so. The legal basis will depend on the purposes for which we have collected and use your personal information. In almost every case, the legal basis will be one of the following:

 

Contract – to supply products you purchase

Legal obligation – to meet regulatory and tax requirements

Legitimate interests – to improve our services and protect our business

Consent – for marketing emails and non-essential cookies

 

6. INTERNATIONAL SALES & PERSONAL INFORMATION TRANSFERS

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A. As we sell internationally, your personal information may be transferred outside the UK, including to:

 

International shipping and courier providers

Wix and its global infrastructure

Payment processors and email service providers

 

 

B. Where your personal information is transferred internationally, we ensure appropriate safeguards are in place, such as:

 

UK adequacy regulations, or

UK-approved standard contractual clauses

 

7. WHEN WE SHARE YOUR PERSONAL INFORMATION

 

We may share your personal information only when necessary for our business operations with trusted third parties, including:

 

Wix.com Ltd (website hosting and platform services)

Payment processors supported by Wix

Shipping and logistics partners

Email marketing platforms

Website analytics and performance providers

 

All third parties are required to process your data securely and in compliance with data protection law.

 

8. COOKIES & WIX TECHNOLOGIES

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Cookies are small files that support the smooth running of our site and help us understand how it is used. You can learn more at ico.org.uk. We use analytical cookies to understand browsing behaviour and service to make your experience seamless. You can manage cookie preferences through your browser settings at any time.

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9. MARKETING COMMUNICATIONS

 

If you choose to opt in, we may send you emails about new collections, promotions, and updates from Studio By Charlotte Limited.

You can unsubscribe at any time by clicking the “unsubscribe” link in any email, or contacting us at hello@studiobycharlotte.com

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10. DATA RETENTION

 

We retain your personal information for as long as necessary to fulfil the purpose for which it was collected or where required by law. After this period, your data is deleted or securely anonymised. ​​

 

11. YOUR DATA PROTECTION RIGHTS 

 

You have full control over your personal information. Your rights include: 

 

Request access to your personal data

Request correction of inaccurate data

Request deletion of your data

Object to or restrict processing

Request data portability

Withdraw consent at any time

 

To exercise your rights, please email hello@studiobycharlotte.com

 

12. CHILDREN'S DATA 

 

Our website and products are not intended for children under the age of 16, and we do not knowingly collect personal data from children.

 

13. CHANGES TO THIS PRIVACY POLICY 

 

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

 

14. CONTACT US

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If you have any questions about this Privacy Policy or how your data is handled, please contact:

 

Studio By Charlotte Limited

​71-75 Shelton Street

Covent Garden

London

WC2H 9JQ

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or email: Hello@studiobycharlotte.com

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This Privacy Policy was last updated on 05 January 2026