Pre Order Policy.
What is a Pre Order?
A pre order is an order placed for an item which has been designed but is not in stock, however an allocation is available for purchase. When placing a pre order for an item from Studio by Charlotte it is reserved exclusively for you and the order is placed with our manufacturer. You are charged when the order is placed so the item is yours. It is the customers responsibility to read and understand this information before proceeding to place a pre order. Please note that all items vary with times and therefore there is no control over when a pre order item arrives, but instead offer estimates. Please allow 4 weeks before contacting us for an update.
Can I cancel my Pre Order?
Pre orders cannot be cancelled as the order has been placed exclusively for you with our manufacturer which means your item is already in production and has been paid for. We work on a fast turnaround to make sure you receive your items as soon as.
Can I return my pre order if its unsuitable?
Yes, once you've received your pre order and feel its unsuitable our normal return policy applies, please see our return policy page for further info.
Ordered other items at the same time as a Pre Order?
If you have ordered other items which are not a pre order at the same time then please be aware that they will be safely set aside and will then be shipped together once your pre order arrives. If you require a split delivery as you'd like the other items sent to you sooner then please contact us as you will be required to pay an additional delivery cost prior to the items being sent out to you.