International Delivery.
DHL EXPRESS
Europe ( Zone 1 )
£35
Ireland, France, Germany, Belgium, Netherlands, Monaco, Luxembourg
Signature required
Full, end-to-end tracking is provided for all shipments.
Please kindly check your junk folder as sometimes your dispatch email containing your tracking information can find its way there.
1-3 business days
The delivery timeframe that is quoted is an estimate and starts from the date of dispatch.
For custom and duties information please see below
Europe ( Zone 2 )
£45
Portugal, Spain, Italy, Denmark, Sweden, Austria, Greece, Italy, Hungary +
Signature required
Full, end-to-end tracking is provided for all shipments.
Please kindly check your junk folder as sometimes your dispatch email containing your tracking information can find its way there.
2-4 business days
The delivery timeframe that is quoted is an estimate and starts from the date of dispatch.
For custom and duties information please see below
Europe ( Zone 3 )
£50
Switzerland, Guernsey, Jersey, Turkey, Norway, Gibraltar +
Signature required
Full, end-to-end tracking is provided for all shipments.
Please kindly check your junk folder as sometimes your dispatch email containing your tracking information can find its way there.
2-4 business days
The delivery timeframe that is quoted is an estimate and starts from the date of dispatch.
For custom and duties information please see below
USA
£48
Signature required
Full, end-to-end tracking is provided for all shipments.
Please kindly check your junk folder as sometimes your dispatch email containing your tracking information can find its way there.
2-3 business days
The delivery timeframe that is quoted is an estimate and starts from the date of dispatch.
For custom and duties information please see below
Canada
£48
Signature required
Full, end-to-end tracking is provided for all shipments.
Please kindly check your junk folder as sometimes your dispatch email containing your tracking information can find its way there.
2-4 business days
The delivery timeframe that is quoted is an estimate and starts from the date of dispatch.
For custom and duties information please see below
Australia
£50
Signature required
Full, end-to-end tracking is provided for all shipments.
Please kindly check your junk folder as sometimes your dispatch email containing your tracking information can find its way there.
4-6 business days
The delivery timeframe that is quoted is an estimate and starts from the date of dispatch.
For custom and duties information please see below
New Zealand
£50
Signature required
Full, end-to-end tracking is provided for all shipments.
Please kindly check your junk folder as sometimes your dispatch email containing your tracking information can find its way there.
4-6 business days
The delivery timeframe that is quoted is an estimate and starts from the date of dispatch.
For custom and duties information please see below
Rest of World
£60
Signature required
Full, end-to-end tracking is provided for all shipments.
Please kindly check your junk folder as sometimes your dispatch email containing your tracking information can find its way there.
2-6 business days
The delivery timeframe that is quoted is an estimate and starts from the date of dispatch.
For custom and duties information please see below
PLEASE NOTE
International deliveries can take longer than expected due to unforeseen circumstances beyond our control.
CUSTOMS AND DUTIES
All international deliveries are sent on a DAP basis; this means you, as the buyer, are responsible for any customs clearance charges, import duties, VAT, and tariffs imposed by your country’s authority for importing consumer goods. You are charged once the parcel reaches its destination country, and these charges must be paid by the recipient of the parcel. We do not collect this beforehand and, unfortunately, are unable to provide an estimate of the cost as charges vary around the world. We have to fill in the customs forms very precisely as it’s a legal requirement to do so. Your order value is entered exactly as it shows on our website; it is illegal for the value to be entered as something different. We always suggest that you contact your local customs office for further information.
Please take this into consideration when placing your order.
If custom fees and charges are refused at the time of delivery, your order will be returned to us as the sender. Unfortunately, you will not receive a refund for any incurred handling, along with the original and return shipping costs, and our £5 return processing and handling fee will apply.
UNDELIVERABLE PARCEL(S)
If you're unable to take delivery of your parcel from DHL Express, then either a delivery card will be left and/or an email/SMS message will be sent for you to arrange redelivery/collection. Your parcel(s) will be held for a defined period of time, if uncollected parcel(s) exceed this limit they will be returned to us as the sender. Unfortunately you will not receive a refund for any incurred handling along with the original and return shipping costs and our £5 return processing and handling fee will apply.
ALL DELIVERIES
Delivery times are estimates and are only applied to business days
and start from the date of dispatch.
Please note we do not dispatch on
Weekends or Bank Holidays
Weekend Delivery - All orders placed over weekends will be posted out on a Monday
We cannot deliver to PO Box addresses or On-Forwarding agencies -
orders to these may be subject to cancellation.
A signature will be required upon receipt. If you're not around to take delivery of your parcel, DHL Express will either leave a delivery card and/or an email/SMS message will be sent to the email address/mobile number you provided containing further information for you to arrange redelivery/collection at a time that suits you. Please do not refuse delivery; refused deliveries unfortunately will incur the cost of the original delivery and return cost, and our £5 return processing and handling fee will apply. Studio by Charlotte does not accept liability for any delivery instructions issued to the delivery company by the customer. We recommend you use a delivery address where there will be someone to receive and sign for the delivery. If you leave instructions requesting a parcel to be left in a different location, such as a "safe place," we cannot accept responsibility if you fail to receive your parcel.
When placing your order please ensure that you give your correct address for delivery since we cannot be held responsible for an incorrect address given at the checkout.