DHL EXPRESS

 

Complimentary delivery​ on all orders £750 or more.

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UK Next Day Delivery if ordered Monday - Thursday by 12 p.m. - £10

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(1-2 business days)

The delivery timeframe that is quoted is an estimate and starts from the date of dispatch​​.

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Signature required.​

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Full, end-to-end tracking is provided for all shipments.

Please kindly check your junk folder as sometimes your dispatch email containing your tracking information can find its way there.​​​​

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​Please Note: orders placed over weekends will be posted out on a Monday.

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​​UNDELIVERABLE PARCEL(S)

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If you're unable to take delivery of your parcel from DHL Express, then either a delivery card will be left and/or an email/SMS message will be sent for you to arrange redelivery/collection. Your parcel(s) will be held for a defined period of time. If uncollected parcel(s) exceed this limit, they will be returned to us as the sender. Unfortunately, you will not receive a refund for any incurred handling, along with the original and return shipping costs, and our £5 return processing and handling fee will apply.

 

 

ALL DELIVERIES

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Delivery times are estimates and are only applied to business days

and start from the date of dispatch.

 

Please note we do not dispatch on

Weekends or Bank Holidays.

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Weekend Delivery - All orders placed over weekends will be posted out on a Monday.

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We cannot deliver to PO Box addresses or On-Forwarding agencies - 

orders to these may be subject to cancellation. 

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A signature will be required upon receipt. If you're not around to take delivery of your parcel, DHL Express will either leave a delivery card and/or an email/SMS message will be sent to the email address/mobile number you provided containing further information for you to arrange redelivery/collection at a time that suits you. Please do not refuse delivery; refused deliveries unfortunately will incur the cost of the original delivery and return cost, and our £5 return processing and handling fee will apply. Studio by Charlotte does not accept liability for any delivery instructions issued to the delivery company by the customer. We recommend you use a delivery address where there will be someone to receive and sign for the delivery. If you leave instructions requesting a parcel to be left in a different location, such as a "safe place," we cannot accept responsibility if you fail to receive your parcel.

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When placing your order, please ensure that you give your correct address for delivery since we cannot be held responsible for an incorrect address given at the checkout.​