UK Delivery
Every Studio by Charlotte piece is carefully inspected and lovingly wrapped by Charlotte herself — because unboxing something truly beautiful should feel like a gift, every time. Each order a reflection of the care and devotion put into every piece we create. Your Studio by Charlotte experience begins the moment you place your order.
SHIPPING
Delivery
Options
STANDARD
DHL Express
£10
Next day if ordered Mon-Thu by 12pm
1-2 business days
Signature required
COMPLIMENTARY
DHL Express
FREE
On all orders of £750 or more
Next day if ordered Mon-Tues by 12pm
1-2 business days
Signature requried
All delivery timeframes are estimates and begin from the date of dispatch, applying to business days only. Full end-to-end tracking is provided for every shipment, with your tracking information sent directly to your email upon dispatch.
Your dispatch email containing your tracking information may occasionally find its way to your junk folder — please do check there should it not arrive in your inbox.
DISPATCH
When We
Send
We dispatch Monday to Friday on business days only. Orders placed over the weekend will be lovingly prepared and dispatched on the following Monday. We do not dispatch on weekends or bank holidays. Where possible, we always aim to dispatch your order as swiftly as we can.
We are unable to deliver to PO Box addresses or on-forwarding agencies. Orders placed to these addresses may be subject to cancellation.
RECEIPT
Signature &
Tracking
A signature will be required upon receipt of your order. We recommend using a delivery address where someone will be available to receive and sign for your parcel.
Should you not be available at the time of delivery, DHL Express will leave a delivery card and send an email or SMS to the contact details provided at checkout, with instructions to arrange redelivery or collection at a time that suits you.
Studio by Charlotte is unable to accept responsibility for any delivery instructions issued directly to DHL Express by the customer. If you request your parcel be left in a safe place, we cannot accept liability should it not be received.
Please ensure your delivery address is entered correctly at checkout, as we are unable to accept responsibility for parcels sent to an incorrect address provided at the time of order.
IMPORTANT
Undeliverable
Parcels
Should your parcel be unable to be delivered and remain uncollected beyond the defined holding period, it will be returned to us as the sender. In this instance, original and return shipping costs are non-refundable and our £5 processing and handling fee will apply.
We kindly ask that you do not refuse delivery. Refused deliveries will unfortunately incur the cost of both the original and return shipping, along with our £5 processing and handling fee.
WE ARE HERE TO HELP
Any
Questions?
If you have any questions regarding your delivery, please don't hesitate to get in touch. We are always happy to help and will respond within 48 hours.
GOOD TO KNOW
All delivery timeframes are estimates and apply to business days only, beginning from the date of dispatch. Studio by Charlotte is not responsible for delays caused by DHL Express or customs.Complimentary delivery applies to UK orders of £750 or more. Studio by Charlotte reserves the right to amend delivery options and pricing at any time.