Customs and Duties
All international deliveries are sent on a DAP basis; this means you, as the buyer, are responsible for any customs clearance charges, import duties, VAT, and tariffs imposed by your country’s authority for importing consumer goods. You, as the buyer, are charged once the parcel reaches its destination country, and these charges must be paid by the recipient of the parcel. We do not collect this beforehand and unfortunately are unable to provide an estimate of the cost as charges vary around the world. We have to fill in the customs forms out very precisely as it’s a legal requirement to do so. Your order value is entered exactly as it shows on our website; it is illegal for the value to be entered as something different. We always suggest that you contact your local customs office for further information.
Once your parcel arrives in the destination country, you will be contacted directly by DHL with easy instructions on how to pay your duties.
If custom fees and charges are refused at the time of delivery, your order will be returned to us as the sender. Unfortunately, you will not receive a refund for any incurred handling along with the original and return shipping costs, and our £5 return processing and handling fee will apply.
Please take this into consideration when placing your order.
For more information on customs, duties, and international delivery, please visit our International Delivery Information page from the Information drop-down tab, thank you.
